Return and Exchange policy

Return and Exchange Policy

• To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• We offer a "14-day return and exchange" service from the day you receive the goods (based on the date of receipt).
• When returning/exchanging the item, please make sure to include/return the invoice and the product. Otherwise, we will not be able to process the return or exchange.
• No refund will be allowed. 

Reasons that are eligible for return or exchange:

• The product's color, pattern, model, or material does not match the description on the website.
• Size error or improper fit.
• Defects and product quality issues (only eligible for defective product return/exchange or refund process. Other restrictions may apply).
• Order discrepancies in the delivered contents.

Reasons for not being eligible for return or exchange:
We cannot assist with returns or exchanges if the following conditions occur:

• The product has been used or worn.
• The product has been exposed to improper usage, including contact with excessive moisture, chemicals, gasoline, paint, detergents, excessive heat, etc.
• The product has been scratched by external hard objects or experienced internal wear and tear, leading to detachment or cracks.
• Product damage caused by improper washing.
• The product's appearance is unclean.
• The product was not purchased from our online store.
• The hang tags have been removed, and the original packaging is missing.
• All discounted items are non-returnable and non-exchangeable.

Return and Exchange Process:

• If you need to return or exchange your order, please ensure that your order meets the return and exchange criteria.
• Please fill in the "Contact Us" form to arrange for the return or exchange, providing your order information and the desired size for exchange.
• Once we receive the returned item, we will inspect it. If everything is in order, we will arrange for shipping or pickup within a reasonable period.
• If the inspection reveals that the product has been intentionally damaged, we will return the product to you in the form of "cash on delivery" or self-collection (please refer to the reasons for not being eligible for return or exchange).
• Trackruncollab reserves the right to make the final decision regarding product replacement.