Shipping Policy

Thank you for shopping with us! This Shipping Policy outlines important information regarding the shipment of your orders. Please read this policy carefully before placing an order with us.

 

    Order Processing
    1.1. All orders are subject to verification and approval. We strive to process and ship orders within 15 business days from the date of purchase, excluding weekends and holidays. However, please note that processing times may vary depending on the availability of products and order volume.
    1.2. Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment.

    2. Shipping Methods and Carriers:

2.1. We offer various shipping methods to accommodate your needs. The available options will be presented to you during the checkout process.
2.2. We work with reputable shipping carriers to ensure reliable and timely delivery of your orders. The carrier used for your shipment will be determined based on factors such as destination, package weight, and shipping method chosen.

3. Shipping Destinations:

3.1. We currently ship to addresses within Hong Kong, Macau and China. For international orders, please note that additional customs fees, duties, or taxes may apply upon delivery. These charges are the responsibility of the customer and are not included in the order total or shipping costs.

4. Shipping Charges:

4.1. For purchases exceeding HKD 500, free shipping will be provided to customers in Hong Kong, Macau and China.  

4.2 For purchases below HKD 500, Shipping charges are calculated based on factors such as the shipping method selected, package weight, dimensions, and destination. The applicable shipping charges will be displayed during the checkout process before you finalize your order.

4.3. From time to time, we may offer free shipping promotions or discounts. Such promotions will be clearly communicated on our website or through our marketing channels, with any specific terms and conditions associated with the offer.

  1. Delivery Timeframes:

5.1. The estimated delivery timeframes provided during the checkout process are calculated based on the average transit times provided by the shipping carriers. However, please note that these are only estimates, and actual delivery times may vary due to unforeseen circumstances, such as weather conditions or customs delays.
5.2. We are not responsible for any delays in delivery once the package has been handed over to the shipping carrier. However, if you encounter any issues with your delivery, please contact our customer support, and we will do our best to assist you.

6. Order Tracking:

6.1. Once your order is shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment through the carrier's website or tracking portal.
6.2. If you have any questions or concerns regarding the tracking of your order, please don't hesitate to reach out to our customer support team for assistance.

7. Order Modifications and Address Changes:

7.1. Once an order has been placed and confirmed, it may not be possible to make changes or modifications to the order details, including the shipping address. Therefore, please ensure that all information provided is accurate and complete before submitting your order.

8. Lost or Damaged Packages:

8.1. We take great care in packaging and shipping your orders to minimize the risk of damage or loss. However, in the unfortunate event that your package arrives damaged or is lost in transit, please contact our customer support immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue to the best of our ability.

9. Return and Exchange:

9.1. For information on our return and exchange policy, please refer to our separate Return and Exchange Policy page, which can be found on our website.

10. Contact Information:

10.1. If you have any questions, concerns, or need assistance regarding our shipping policy, please contact our customer support team through our separate Contact Us page, which can be found on our website.